SHIPPING POLICY

AquascapeKit - Premium Aquascaping Supplies

DELIVERY TIMEFRAMES (AliExpress Standard):
Domestic (US):
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days
- Free shipping on orders over $50

International (UK, Canada, Australia, EU):
- Standard Shipping: 15-45 business days
- Express Shipping: 5-12 business days
- Expedited: 2-5 business days

SHIPPING METHODS:
- USPS First Class Mail
- USPS Priority Mail
- DHL International
- UPS Ground

IMPORTANT DISCLAIMERS:
- Delivery times are estimates from AliExpress suppliers
- Delays may occur due to customs, weather, or carrier issues
- International orders may incur customs duties (customer responsibility)
- Processing time: 1-2 business days before shipment
- Items ship from verified AliExpress suppliers

TRACKING:
- Tracking numbers provided via email after shipment
- Most packages include tracking
- International tracking may be limited

CONTACT:
support@aquascapekit.com for shipping inquiries

DISCLAIMER:
As a dropshipping platform, delivery times follow supplier guidelines. We are not responsible for delays beyond our control.

RETURN AND REFUND POLICY

AquascapeKit - Premium Aquascaping Supplies

RETURN PERIOD & GUIDELINES:
Return Period: 30-60 days from purchase date (AliExpress standard for US/UK)
- Items must be in original, unused condition
- Original packaging and accessories required
- Proof of purchase must be provided

CONDITIONS FOR RETURNS:
1. Product Defects or Damage
- Contact within 7 days of receiving damaged items
- Provide photos for inspection
- Full refund or replacement after inspection

2. Quality Issues
- If product does not match description, return eligible
- Must be initiated within 30 days of receipt
- Original supplier warranty applies (refer to product description)

3. Non-Returnable Items
- Live plants and animals
- Custom or personalized orders
- Items with visible use or damage
- Items without original packaging

REFUND PROCESS:
- Contact: support@aquascapekit.com
- Return inspection: 7-10 business days
- Refund processing: Within 5-7 business days after approval
- Original shipping non-refundable
- Return shipping: Customer responsibility (unless defective)

INTERNATIONAL RETURNS:
- Customer covers return shipping and customs
- Items must be insured
- Return address provided upon approval

DISCLAIMER:
AquascapeKit is a reseller platform sourcing from verified AliExpress suppliers. We follow standard dropshipping return policies aligned with supplier guidelines.